/* Yerleşim: masaüstünde koyu yan menü + içerik; telefonda üst bar + alt sekme çubuğu */
:root{
  --bg:#f3f5f8; --panel:#fff; --ink:#16243a; --muted:#5b6b82; --line:#d9e0ea;
  --accent:#1f5fa8; --accent-ink:#ffffff; --accent-soft:#e3edf9; --ok:#1f7a4d; --ok-soft:#e2f3ea;
  --warn:#9a6200; --warn-soft:#fbf0d9; --bad:#b0302a; --bad-soft:#fae5e3; --side:#16243a; --side-fg:#cfd9e8;
  --f-display:"Barlow Semi Condensed","Arial Narrow",Arial,sans-serif;
  --f-body:"Source Sans 3","Segoe UI",Roboto,sans-serif;
  --f-mono:"JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){:root{
  --bg:#0f1622; --panel:#172131; --ink:#e4ebf5; --muted:#93a3ba; --line:#2a3850;
  --accent:#6aa6ec; --accent-ink:#0b1422; --accent-soft:#1b2d45; --ok:#5cc58f; --ok-soft:#163327; --warn:#e3b04d; --warn-soft:#352a12;
  --bad:#ef7b73; --bad-soft:#3a1b1a; --side:#0b111b; --side-fg:#b4c2d6; color-scheme:dark}}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--ink);font-family:var(--f-body);font-size:16px;line-height:1.5;-webkit-text-size-adjust:100%}
h1,h2,h3,h4,h5{font-family:var(--f-display);margin:0;line-height:1.2;text-wrap:balance}
h1{font-size:1.9rem} h2{font-size:1.35rem} h3{font-size:1.15rem}
p{margin:0}
[hidden]{display:none!important}
button,input,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}

.kabuk{display:grid;grid-template-columns:220px minmax(0,1fr);min-height:100%}
.yan{background:var(--side);color:var(--side-fg);padding:20px 12px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh}
.marka{font-family:var(--f-display);font-weight:700;font-size:1.3rem;color:#fff;padding:0 8px 16px}
.marka small{display:block;font-family:var(--f-mono);font-size:.68rem;font-weight:400;opacity:.75}
.sekme{all:unset;cursor:pointer;display:flex;align-items:center;gap:10px;padding:10px;border-radius:6px}
.sekme:hover{background:rgba(255,255,255,.07)}
.sekme:focus-visible{outline:2px solid #6aa6ec}
.sekme[aria-current="true"]{background:rgba(255,255,255,.14);color:#fff;font-weight:600}
.sekme .ik{width:22px;text-align:center;font-family:var(--f-mono);font-weight:600}
.rozet{margin-left:auto;font-family:var(--f-mono);font-size:.72rem;padding:1px 7px;border-radius:99px;background:#c4473f;color:#fff}
.yan-alt{margin-top:auto;display:flex;flex-direction:column;gap:8px}
.oturum{display:flex;align-items:center;gap:8px;font-size:.85rem;padding:9px 10px;border-radius:6px;background:rgba(255,255,255,.06)}
.nokta{width:9px;height:9px;border-radius:50%;background:#8a96a8;flex:none}
.oturum.acik .nokta{background:#4cc38a} .oturum.kapali .nokta,.oturum.captcha .nokta{background:#e0a33a}
.cikis{color:var(--side-fg);font-size:.85rem;padding:4px 10px;opacity:.8}

main{padding:28px max(16px,env(safe-area-inset-right,0px)) 48px max(16px,env(safe-area-inset-left,0px));max-width:1000px;width:100%;display:flex;flex-direction:column;gap:20px;min-width:0}
.ust-bar{display:none}
.gorunum{display:flex;flex-direction:column;gap:18px}
.baslik{display:flex;flex-direction:column;gap:4px}
.baslik p{color:var(--muted);max-width:70ch}
h2.ara{margin-top:8px;font-size:1.1rem;color:var(--muted);font-family:var(--f-mono);text-transform:uppercase;letter-spacing:.06em;font-size:.8rem}

.giris-satir{display:flex;gap:8px}
.giris-satir input,.talep textarea,.not-yaz textarea,.giris-kutu input,.captcha input{border:1px solid var(--line);background:var(--panel);border-radius:8px;padding:11px 13px;min-width:0}
.giris-satir input{flex:1;font-family:var(--f-mono);text-transform:uppercase;font-size:1.05rem;max-width:360px}
.talep{display:flex;flex-direction:column;gap:8px;align-items:flex-start}
.talep textarea{width:100%;resize:vertical}
.btn{border:1px solid var(--line);background:var(--panel);padding:10px 16px;border-radius:8px;cursor:pointer;font-weight:600;white-space:nowrap}
.btn.ana{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.kucuk{padding:6px 11px;font-size:.88rem}
.btn:disabled{opacity:.5;cursor:default}
.hata{color:var(--bad);font-size:.9rem}

.liste{display:flex;flex-direction:column;gap:12px}
.bos{color:var(--muted);font-size:.95rem;padding:18px;border:1px dashed var(--line);border-radius:10px}
.kart{background:var(--panel);border:1px solid var(--line);border-radius:10px;overflow:hidden}
.kart-bas{display:flex;align-items:center;gap:10px;padding:13px 16px;cursor:pointer;flex-wrap:wrap}
.kart-bas .ad{font-family:var(--f-mono);font-weight:600;font-size:.95rem;overflow-wrap:anywhere}
.kart-bas .ozet{color:var(--muted);font-size:.9rem;flex-basis:100%;overflow-wrap:anywhere}
.kart-bas .zaman{margin-left:auto;color:var(--muted);font-size:.82rem;font-variant-numeric:tabular-nums}
.kart-govde{border-top:1px solid var(--line);padding:16px;display:flex;flex-direction:column;gap:14px}
.kart.buyuk .kart-bas{cursor:default}
.tur{font-family:var(--f-mono);font-size:.7rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}

.pill{display:inline-flex;align-items:center;gap:6px;font-size:.78rem;font-weight:600;padding:2px 9px;border-radius:99px;white-space:nowrap}
.d-sirada{background:var(--accent-soft);color:var(--accent)}
.d-calisiyor{background:var(--accent-soft);color:var(--accent)}
.d-oturum{background:var(--warn-soft);color:var(--warn)}
.d-bitti{background:var(--ok-soft);color:var(--ok)}
.d-hata,.d-iptal{background:var(--bad-soft);color:var(--bad)}
.d-calisiyor::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;animation:nabiz 1.2s infinite}
@keyframes nabiz{50%{opacity:.25}}
@media (prefers-reduced-motion:reduce){.d-calisiyor::before{animation:none}}

.adimlar{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:2px;font-size:.88rem;max-height:340px;overflow:auto}
.adimlar li{display:grid;grid-template-columns:58px 14px minmax(0,1fr);gap:8px;padding:3px 0}
.adimlar time{font-family:var(--f-mono);font-size:.75rem;color:var(--muted);font-variant-numeric:tabular-nums;padding-top:2px}
.adimlar .i{font-family:var(--f-mono);font-size:.8rem;color:var(--muted)}
.adimlar span:last-child{overflow-wrap:anywhere}
.a-arac .i{color:var(--accent)} .a-dusunce span:last-child{color:var(--muted);font-style:italic}
.a-hata{color:var(--bad)} .a-uyari{color:var(--warn)} .a-tamam{color:var(--ok);font-weight:600}
details.adim-kutu summary{cursor:pointer;color:var(--muted);font-size:.88rem}

.sonuc{font-size:.97rem;display:flex;flex-direction:column;gap:10px;overflow-wrap:anywhere}
.sonuc h2,.sonuc h3,.sonuc h4,.sonuc h5{font-size:1.1rem;margin-top:6px}
.sonuc ul,.sonuc ol{margin:0;padding-left:22px;display:flex;flex-direction:column;gap:4px}
.sonuc code{font-family:var(--f-mono);font-size:.85em;background:var(--accent-soft);padding:1px 5px;border-radius:4px}
.sonuc pre{background:var(--bg);padding:12px;border-radius:8px;overflow:auto;margin:0}
.sonuc pre code{background:none;padding:0}
.sonuc hr{border:0;border-top:1px solid var(--line);width:100%}
.tablo{overflow-x:auto;border:1px solid var(--line);border-radius:8px}
table{border-collapse:collapse;width:100%;font-size:.9rem}
th,td{text-align:left;padding:8px 11px;border-bottom:1px solid var(--line);vertical-align:top}
th{background:var(--bg);font-size:.75rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
tr:last-child td{border-bottom:0}

.etiket{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.kod{font-family:var(--f-mono);font-size:.85rem;background:var(--accent-soft);color:var(--accent);padding:2px 8px;border-radius:5px}
.notlar{display:flex;flex-direction:column;gap:10px;border-left:2px solid var(--line);padding-left:14px}
.not{display:flex;flex-direction:column;gap:6px}
.not .mesaj{background:var(--accent-soft);padding:9px 12px;border-radius:8px;white-space:pre-wrap;overflow-wrap:anywhere}
.not-yaz{display:flex;flex-direction:column;gap:8px}
.not-yaz textarea{width:100%;resize:vertical}
.secim{display:flex;gap:16px;flex-wrap:wrap;align-items:center;font-size:.92rem}
.secim label{display:flex;gap:6px;align-items:center;cursor:pointer}
.secim input{width:18px;height:18px;accent-color:var(--accent)}
.secim .btn{margin-left:auto}

.bulgu-say{display:flex;gap:8px;flex-wrap:wrap}
.s-HATA{background:var(--bad-soft);color:var(--bad)} .s-UYARI{background:var(--warn-soft);color:var(--warn)} .s-BILGI{background:var(--accent-soft);color:var(--accent)}

.captcha{background:var(--warn-soft);border:1px solid var(--warn);border-radius:10px;padding:14px 16px;display:flex;flex-direction:column;gap:10px}
.captcha.bilgi{background:var(--panel);border-color:var(--line);flex-direction:row;align-items:center;justify-content:space-between;flex-wrap:wrap}
.captcha .satir{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.captcha img{height:46px;border-radius:6px;background:#fff}
.captcha input{width:110px;font-family:var(--f-mono);font-size:1.1rem}

.giris-sayfa{display:grid;place-items:center;background:var(--side);padding:16px}
.giris-kutu{background:var(--panel);border-radius:12px;padding:28px;width:min(360px,100%);display:flex;flex-direction:column;gap:10px}
.giris-kutu .marka{color:var(--ink);padding:0 0 8px}
.giris-kutu label{font-size:.9rem;color:var(--muted)}

@media (max-width:760px){
  .kabuk{grid-template-columns:1fr}
  .yan{position:fixed;top:auto;bottom:0;left:0;right:0;height:auto;flex-direction:row;padding:6px max(8px,env(safe-area-inset-right,0px)) calc(6px + env(safe-area-inset-bottom,0px)) max(8px,env(safe-area-inset-left,0px));z-index:20;gap:2px;border-top:1px solid rgba(255,255,255,.1)}
  .yan .marka,.yan-alt{display:none}
  .sekme{flex:1;flex-direction:column;gap:2px;font-size:.72rem;padding:6px 2px;text-align:center;position:relative}
  .sekme .ik{font-size:1.1rem}
  .rozet{position:absolute;top:2px;right:12%;margin:0}
  .ust-bar{display:flex;justify-content:space-between;align-items:center;background:var(--side);color:#fff;margin:-28px calc(-1 * max(16px,env(safe-area-inset-right,0px))) 0 calc(-1 * max(16px,env(safe-area-inset-left,0px)));padding:calc(10px + env(safe-area-inset-top,0px)) max(16px,env(safe-area-inset-right,0px)) 10px max(16px,env(safe-area-inset-left,0px));position:sticky;top:0;z-index:10}
  .ust-bar .marka{padding:0;font-size:1.15rem}
  .ust-bar .oturum{color:var(--side-fg);background:rgba(255,255,255,.08);padding:5px 9px;font-size:.78rem}
  main{padding-bottom:calc(90px + env(safe-area-inset-bottom,0px))}
  h1{font-size:1.55rem}
  .giris-satir input{max-width:none}
  .kart-bas .zaman{margin-left:0}
  .adimlar li{grid-template-columns:48px 12px minmax(0,1fr)}
}

/* Talepler, ret listesi, kurallar */
.baslik-satir{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap}
.durum-satir{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;color:var(--muted);font-size:.85rem}
.kucuk-secim{display:flex;gap:6px;align-items:center;cursor:pointer}
.rozet.mavi{background:var(--accent)}
.d-gri{background:var(--bg);color:var(--muted);border:1px solid var(--line)}
.talep-bas{display:grid;grid-template-columns:minmax(0,2.2fr) minmax(0,1.1fr) 52px minmax(0,1fr) minmax(0,1.6fr) auto;gap:12px;align-items:center;padding:13px 16px;cursor:pointer}
.t-konu{display:flex;flex-direction:column;gap:2px;min-width:0}
.t-ad{font-weight:600;overflow-wrap:anywhere;display:flex;gap:7px;align-items:center}
.t-not{font-size:.85rem;color:var(--muted)}
.t-alan{display:flex;flex-direction:column;gap:2px;min-width:0;overflow-wrap:anywhere}
.t-alan .tur{display:none}
.t-dugme{display:flex;gap:6px;justify-content:flex-end;flex-wrap:wrap}
.mono{font-family:var(--f-mono);font-size:.88rem}
.yeni-nokta{width:8px;height:8px;border-radius:50%;background:var(--accent);flex:none}
.kart.soluk{opacity:.62}
.zincir{display:flex;flex-direction:column;gap:10px}
.mail{border:1px solid var(--line);border-radius:8px;padding:10px 12px;display:flex;flex-direction:column;gap:6px;align-items:flex-start}
.mail-metin{white-space:pre-wrap;font-size:.9rem;overflow-wrap:anywhere;max-height:420px;overflow:auto;width:100%}
.kutu-bolum{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:14px 16px;display:flex;flex-direction:column;gap:10px}
.kutu-bolum h2.ara{margin:0}
.ret-liste{display:flex;flex-direction:column}
.ret-satir{display:flex;flex-direction:column;gap:6px;padding:10px 0;border-top:1px solid var(--line)}
.ret-satir:first-child{border-top:0}
.ret-mesaj{font-family:var(--f-mono);font-size:.78rem;color:var(--bad);overflow-wrap:anywhere}
details.kural summary{list-style:none}
details.kural summary::-webkit-details-marker{display:none}
details.kural[open] summary{border-bottom:1px solid var(--line)}
@media (max-width:760px){
  .talep-bas{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px 12px}
  .t-konu{grid-column:1/-1}
  .t-alan .tur{display:block;font-size:.65rem}
  .t-alan:nth-of-type(5){grid-column:1/-1}
  .t-dugme{grid-column:1/-1;justify-content:flex-start}
  .sekme{font-size:.66rem}
}

.talep-bas .pill{white-space:normal;overflow-wrap:anywhere}

/* Önizleme, ekler, takip, araştırma, bildirim */
.oturum-kutu{display:flex;flex-direction:column;gap:4px}
.btn-yan{all:unset;cursor:pointer;font-size:.85rem;padding:8px 10px;border-radius:6px;border:1px solid rgba(255,255,255,.18);color:var(--side-fg);text-align:center}
.btn-yan:hover{background:rgba(255,255,255,.07)}
.btn-yan:focus-visible{outline:2px solid #6aa6ec}
.btn-yan.acik{border-color:#4cc38a;color:#bfeed6}
.ust-sag{display:flex;gap:8px;align-items:center}
.ust-sag .btn-yan{padding:4px 8px;font-size:.95rem;line-height:1}
.ekler{display:flex;flex-wrap:wrap;gap:8px}
.ek{display:inline-flex;gap:8px;align-items:center;padding:6px 10px;border:1px solid var(--line);border-radius:6px;color:var(--accent);text-decoration:none;font-size:.88rem;overflow-wrap:anywhere}
.ek:hover{background:var(--accent-soft)}
.giris-satir.kucuk input{font-size:.95rem;padding:8px 11px}
.sayilar{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.sayilar div{display:flex;flex-direction:column;gap:2px;padding:10px 12px;background:var(--bg);border-radius:8px}
.sayilar b{font-family:var(--f-display);font-size:1.7rem;font-variant-numeric:tabular-nums;line-height:1.1}
.sayilar span{font-size:.82rem;color:var(--muted)}
.iki-sutun{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:18px}
.iki-sutun>div{display:flex;flex-direction:column;gap:8px;min-width:0}
.iki-sutun h3{font-size:1rem}
.sik{margin:0;padding-left:20px;display:flex;flex-direction:column;gap:5px;font-size:.88rem}
.sik .mono{font-size:.78rem;overflow-wrap:anywhere}
.firma-bas{cursor:default;display:grid;grid-template-columns:minmax(0,1fr) auto auto auto;align-items:center}
.firma-bas .t-dugme{flex-wrap:nowrap}
.profil{max-height:none}
@media (max-width:760px){
  .yan{overflow-x:auto;scrollbar-width:none}
  .yan::-webkit-scrollbar{display:none}
  .sekme{flex:0 0 auto;min-width:62px}
  .sayilar{grid-template-columns:repeat(2,minmax(0,1fr))}
  .iki-sutun{grid-template-columns:1fr}
  .firma-bas{grid-template-columns:1fr;gap:8px}
  .firma-bas .t-dugme{justify-content:flex-start}
}

/* ---------- Görsel cila ---------- */
:root{--golge:0 1px 2px rgba(16,30,54,.06),0 6px 18px -10px rgba(16,30,54,.18);--bg2:#e9edf3}
@media (prefers-color-scheme:dark){:root{--golge:0 1px 0 rgba(255,255,255,.03),0 8px 22px -12px rgba(0,0,0,.6);--bg2:#121b29}}
body{background:var(--bg)}
h1{font-size:2.15rem;letter-spacing:-.01em}
.baslik p{font-size:1rem}
.sekme .ik{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}
.sekme{transition:background .15s}
.sekme[aria-current="true"]{box-shadow:inset 0 0 0 1px rgba(255,255,255,.08)}
.kart,.kutu-bolum{border-radius:12px;box-shadow:var(--golge)}
.kart{position:relative;transition:border-color .15s}
.kart:hover{border-color:color-mix(in srgb,var(--accent) 35%,var(--line))}
.kart-bas{border-radius:12px}
.kart[data-durum="d-calisiyor"]::after{content:"";position:absolute;left:0;right:0;top:0;height:2px;background:linear-gradient(90deg,transparent,var(--accent),transparent);background-size:40% 100%;background-repeat:no-repeat;animation:kayan 1.4s linear infinite;border-radius:12px 12px 0 0}
@keyframes kayan{from{background-position:-40% 0}to{background-position:140% 0}}
@media (prefers-reduced-motion:reduce){.kart[data-durum="d-calisiyor"]::after{animation:none;background:var(--accent);opacity:.5}}
.btn{transition:border-color .15s,background .15s,filter .15s}
.btn:hover:not(:disabled){border-color:var(--accent)}
.btn.ana:hover:not(:disabled){filter:brightness(1.08)}
.giris-satir input:focus,.talep textarea:focus,.not-yaz textarea:focus,.captcha input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}
.pill{letter-spacing:.01em}
.s-GECTI{background:var(--ok-soft);color:var(--ok)}

/* özet şeridi */
.serit{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px}
.serit-kutu{all:unset;cursor:pointer;display:flex;flex-direction:column;gap:2px;padding:12px 14px;border-radius:12px;background:var(--panel);border:1px solid var(--line);box-shadow:var(--golge);transition:border-color .15s}
.serit-kutu:hover{border-color:var(--accent)}
.serit-kutu:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.serit-kutu b{font-family:var(--f-display);font-size:1.9rem;line-height:1;font-variant-numeric:tabular-nums}
.serit-kutu span{font-size:.82rem;color:var(--muted)}
.serit-kutu.c-mavi b{color:var(--accent)} .serit-kutu.c-sari b{color:var(--warn)} .serit-kutu.c-kirmizi b{color:var(--bad)}
.serit-kutu.sifir b{color:var(--muted);opacity:.6}

/* talep tablosu başlığı */
.talep-baslik{display:grid;grid-template-columns:minmax(0,2.2fr) minmax(0,1.1fr) 52px minmax(0,1fr) minmax(0,1.6fr) auto;gap:12px;padding:0 17px;font-family:var(--f-mono);font-size:.68rem;letter-spacing:.07em;text-transform:uppercase;color:var(--muted);margin-bottom:-8px}
.talep-baslik span:last-child{width:150px}

/* kontrol kararı */
.karar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;padding:14px 16px;border-radius:10px;border:1px solid}
.karar>div:first-child{display:flex;flex-direction:column;gap:2px}
.karar strong{font-family:var(--f-display);font-size:1.25rem}
.karar span{font-size:.9rem}
.k-tamam{background:var(--ok-soft);border-color:color-mix(in srgb,var(--ok) 40%,transparent)} .k-tamam strong{color:var(--ok)}
.k-uyari{background:var(--warn-soft);border-color:color-mix(in srgb,var(--warn) 40%,transparent)} .k-uyari strong{color:var(--warn)}
.k-hata{background:var(--bad-soft);border-color:color-mix(in srgb,var(--bad) 40%,transparent)} .k-hata strong{color:var(--bad)}
.kural-tablo td{vertical-align:middle}
.kural-ad{font-weight:600;white-space:nowrap}
th.sag{text-align:right}
.kural-tablo tbody tr:hover td{background:var(--bg)}

@media (max-width:760px){
  .serit{grid-template-columns:none;grid-auto-flow:column;grid-auto-columns:minmax(108px,1fr);overflow-x:auto;padding-bottom:4px;scrollbar-width:none}
  .serit-kutu{padding:10px}
  .serit-kutu b{font-size:1.5rem}
  .talep-baslik{display:none}
  .kural-ad{white-space:normal}
  .sekme .ik{width:22px;height:22px}
}